Contact us

When will my package be shipped and how long will it take to receive it?

The package will be sent immediately after receiving the payment. The money must be physically on our account to release the shipment. You will be notified by e-mail about the change in the status of your order. If you have not received an e-mail from us confirming the receipt of the order., check the SPAM folder. If it's not there, please contact us.

I got my shipping details wrong, what should I do?

If the order has not been sent, write us an e-mail, we will try to correct your data. If the order has been sent, please contact the courier company to correct the data to which your package is to be sent.

What is the cost of shipping? What companies do you send parcels with?

All information can be found in the shipping and payment section.

Can I get free shipping?

Unfortunately, we do not offer free shipping regardless of the value of the order. We are technically unable to add free shipping to your order and we do not offer free shipping.

I received a damaged parcel, what should I do?

If the package is damaged from the outside, write a damage report with the courier, if you see damage after delivery, call the local delivery office and ask the courier to come to write a damage report. This will facilitate the entire complaint procedure.

Is the product really available? How to check?

You will find all the information in the section availability and lead time (link). You do not need to additionally verify availability with us. If the product is available, it means that it is in stock and no additional check is necessary. Remember that our employees see exactly what you see on the store's website. Making sure that the product is available can only delay your purchase and this may cause someone else to buy the item you are interested in. If our website shows the information that the product is available, then this information also appears in our warehouse system and you will receive the same information from us.

The product I am interested in is out of stock, when will it appear again? How can I be informed that it is already in stock?

We are unable to determine when the product will be available again. For most manufacturers, we take deliveries regularly, on average, at intervals of 1-2 months. However, if the product is unavailable from the manufacturer, its status may not change for several months. We always encourage you to find a replacement for the product you are interested in. If you really care about this particular item, use the "notify me when available" option visible next to each unavailable product. After entering your e-mail address, we will notify you as soon as the product is available again. This is the only possible and reliable method of notification of delivery. As long as there is no physical delivery of goods from a given manufacturer in our warehouse, no one from the service will be able to provide information about the date of delivery. It is simply impossible. We count on your understanding in this matter.

The product was on offer but disappeared from the website, will it be available again?

JIf the product has disappeared from our offer and you do not see it in the store, it means that it has been withdrawn by the manufacturer or will no longer be available on our website. It is possible that a replacement for this product or its newer version has appeared, then it is worth reviewing the news of the manufacturer you are interested in.

I placed an order for a product but I see that it is no longer available on your website, will I definitely receive the order?

Of course, the goods may no longer be available because other customers may have bought them in the meantime, or you just bought the last piece. If the system allowed you to place an order, it means that the product was definitely available and is intended for you. You do not have to worry.

Can I order goods outside the offer?

Unfortunately, we do not import goods from outside our distribution on special order. There is a limited possibility of ordering goods outside the offer, but their quantity must oscillate between several dozen and sometimes several hundred pieces, we strongly recommend finding a replacement on our website.

How can I return the goods? What address? What to include in the shipment?

All information regarding the return, as well as the address to which you can send the goods, can be found in the section returns(link).

How long does it take to return the goods and when will I receive my money?

After receiving the return, our employees will verify the products received from you. After positive verification, you will receive an invoice correction from us, after which the money will be returned to the account you provided or the method you used to make the payment. We return the money immediately, but not later than within 14 days. The return procedure usually takes a few business days, please be patient and we make every effort to process the return as soon as possible.

Can I exchange goods?

Unfortunately, we do not offer exchanges. Fill out the return form and then place and pay for a new order. It is not possible to use previously sent money for exchange. The refund money will be sent separately to your account as soon as possible. You will find all the information in the section returns (link).

Do the products sold have a guarantee? How long does the warranty last?

All warranty information can be found in the section Warranty and complaints (link).

How can i make a complaint about a product? Where should I send the product?

All information regarding the complaint can be found in the section Warranty and complaints (link). Our employees will inform you about the complaint address during the complaint process.

Are the offered goods genuine? Are they not used?

All the products we offer are original. We are a reputable distributor of many well-known brands from the USA. When buying from us, you can be sure that the products we sell are 100% original. All our products are brand new. We only sell new, unused products, we do not have a stationary store where customers could touch the products. You buy goods straight from our warehouse.

I wanted to ask about additional features of the product, whether the product fits into a given pocket/pouch, can you measure a given element of the product for me, photograph it from a different angle than on the website?

Unfortunately, we do not have access to our shipping warehouse and are not free to take additional photos of products, take additional measurements, and so on. We try to ensure that the product description includes all the elements provided by the manufacturer. We are unable to provide additional information beyond that provided by the manufacturer. We encourage you to search for additional information on your own. Thank you for your understanding in this matter.

I am wondering what product to buy, can you advise me?

Our offer includes thousands of very carefully selected products, which is why most of them are worth recommending. Due to the fact that there are individual user preferences, we do not undertake to advise which product will be "better".

I want to buy goods cheaper than on the website. Is it possible to negotiate prices for larger purchases, count on a discount?

We encourage you to visit the Promotions section (link) where you can find many products at attractively reduced prices. Unfortunately, we do not provide additional discounts from the prices shown on the website. It is possible to negotiate a lower price when buying in bulk, but such a purchase is an order of at least several dozen and usually several hundred pieces of a given type of product. An order even with a few friends will not fall into the category of a wholesale order.

Do you have a stationary store? Can I come to you?

We do not have a stationary store. It is not possible to visit us. We only sell by mail order.

How can I place an order?

You will find all the information in the section shipping and payment (link).

Can I order by phone? Why is it no longer possible to contact you by phone?

In order to ensure the highest quality of customer service, we no longer offer direct telephone contact. We want to fully devote ourselves to the instant and professional handling of your orders. We are at your disposal by e-mail. All e-mail addresses can be found in this section, below.

Do I need to register before placing an order?

You do not need to register to place an order, but it is worth doing so to conveniently shop and have an insight into the current status of your order. All the advantages of having an account can be found in the section placing an order on our website (link).

How to check order status?

Order status can be checked by all registered customers in My Account in the Orders tab. In addition, you will be informed by e-mail about any change in status. If you are an unregistered customer, you can only wait for changes in order statuses via e-mail. Remember that you should always receive an e-mail about the accepted order as well as about the sent order. Often, such an e-mail can end up in the SPAM folder.

I placed an order incorrectly, how can I cancel it?

If you have placed an order with the payment option traditional transfer and you have an account with us, you can cancel the order yourself in the my account tab in the order section. If you are an unregistered customer, write us an e-mail to customer service. You will find the e-mail address below.

I placed an order, can I add something to it?

Unfortunately, we are unable to add anything to your order. If you have placed an order with the traditional transfer and you have an account with us, you can cancel the order yourself in the my account tab in the order section.

I placed two orders, will you combine them into one order?

Unfortunately, it is not possible to combine orders.

The order is shipped, can I cancel the order or change something?

Unfortunately, it is not possible to cancel or edit an order that has already been shipped.

I have not received an invoice for the order. Where is my invoice?

Each invoice is sent electronically together with information about the shipment of the order, in which you received the tracking number of your shipment. If you do not find the message in your inbox, also check the SPAM folder.

Can I get a receipt for my order?

We only issue invoices in electronic form.

I want to receive a paper invoice with my order. If it is possible?

We only send invoices in electronic format.

Can I ask for a different name of the goods on the invoice?

There is no such possibility, the goods on the invoice bear exactly the name that appears in our system. If this is a key issue for you, ask what name will appear on the invoice before placing the order.

I got my invoice details wrong, what can I do?

If the invoice has not been issued, please contact us urgently by e-mail to change the invoice details. If the invoice has already been issued, we are unable to do anything. The only option is to issue a corrective note in accordance with the VAT Act. Please note that we cannot confirm a change adjustment to a completely different buyer.

I want to submit a correction note and change the buyer to a completely different one, is it possible?

Unfortunately, we cannot change the buyer to a completely different one. The corrective note must comply with the VAT Act so that we can confirm it.

You made a mistake and invoiced wrong data, I want you to correct it.

There is no possibility for us to enter incorrect data on the invoice, because the data is saved exactly as you entered it when placing the order. The invoice is generated automatically based on this data. We do not edit data, so it is very important to fill out the form very carefully. It is the ordering party's responsibility to provide correct invoice details.