If you are a consumer, you can return the goods within 14 days of delivery. You must bear the return cost. Due to the high costs of foreign shipment, it is best to contact us before returning. Return shipping address:
The customer is responsible for the decrease in the value of the item as a result of using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the item. If you have any doubts before making a return, it's best to contact us.
In the event of withdrawal from the contract, the seller, after verifying the returned products, will refund the payment using the same method of payment, unless the buyer has expressly agreed to a different method of return, which does not involve any costs for him. The customer will receive a correction of the invoice by e-mail for approval. The return should take place immediately, no later than within 14 days. The return procedure usually takes a few business days, please be patient and we make every effort to process the return as soon as possible.
Is it possible to exchange goods in the CQB.PL store?
The store does not allow the exchange of goods. You must return the goods and re-order. Unfortunately, it is not possible to use previously sent money as an exchange. The refund money will be sent separately to your account as soon as possible.